Cancellation & Refund Policy
This page explains what you are charged and when, how to stop it, and what happens to your access afterwards. It forms part of the Terms of Service.
How billing works
StudyAI has one paid plan: an annual subscription at SAR 149 per year that renews automatically every year until you cancel it.
A new account starts with a free trial of 7 days. Your card is not charged during the trial. When the trial ends, the first annual charge is taken automatically unless you have cancelled before then.
Payments are processed by Stripe. StudyAI never sees or stores your card details.
How to cancel
Open Settings in the app, find the Subscription card, and choose Manage billing. That opens the Stripe billing portal, where you can cancel the subscription yourself.
You can cancel at any time. There is no cancellation fee, and you do not have to contact support to do it.
Cancelling during the free trial
Cancel before the trial ends and no charge is taken. You keep full access for the rest of the trial, and the subscription simply stops when the trial period is over.
Cancelling after you have been charged
Cancelling an annual subscription stops the next renewal. It does not cut your access off straight away: you keep using StudyAI until the end of the year you have already paid for, and the app shows you that date.
Cancelling on its own does not refund the year that is already running.
If a payment fails
When a renewal payment fails, Stripe retries it. Your access continues during that retry window, so a temporary card problem does not lock you out. If the retries are exhausted, the subscription ends and the paid features stop.
You can update your payment method at any time in the billing portal.
If the price changes
A change to the subscription price applies from your next renewal. It never changes a period you have already paid for.
Your data after cancelling
Cancelling ends the paid features. It does not delete your account, your courses or your uploaded files — those stay until you delete them or ask us to delete the account.
Refunds
The period allowed for requesting a refund has not been published yet. Until it is, write to the address below if you have been charged and believe a refund is due.
None of this affects rights you may have under consumer law that cannot be given up.
Contact
For anything about this document, write to us at: